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Elements and Performance Criteria

1. Identify digital supply chain services
   • Services used in the digital supply chain are identified
2. Digital supply chain stakeholder relationships, products and responsibilities of service providers are identified
3. Key Performance Indicators (KPIs) for digital supply chain services are confirmed
4. Policies, procedures and processes, including industry standards, for digital supply chain services are determined
5. Quality control and compliance systems for digital supply chain services are verified
6. Digital supply chain services data collection tools and methods are validated
7. Level of authority and assigned responsibilities for monitoring digital supply chain services is confirmed
8. Monitor digital supply chain services
   • Performance of digital supply chain services are monitored, using approved methods and tools, to ensure KPIs are being met
9. Real time levels of demand and inventory in digital supply chain services are monitored for product and stock movement
10. Quality control in digital supply chain services is monitored, in accordance with quality management procedures
11. Risks to digital supply chain services are identified and monitored, in accordance with risk management procedures
12. Security measures in digital supply chain services are monitored to identify and track potential vulnerabilities
13. Compliance and non-compliance remediation is monitored and documented, in accordance with compliance management procedures
14. Review and report ondigital supply chain services
    • Performance indicators, data and audit results of digital supply chain services are collated and analysed
15. Report with recommendations is prepared and presented to approved digital supply chain stakeholders
16. Continuous improvement actions to support monitoring of digital supply chain services are documented

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment. Non-essential conditions may be found in the Companion Volume Implementation Guide.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all the requirements of the elements and performance criteria on at least one occasion and includes

collating and reviewing data for digital supply chain services confirming level of authority and assigned responsibilities determining industry standards, policies, procedures and processes for monitoring digital supply chain services documenting continuous improvement recommendations identifying stakeholder relationships, products and responsibilities identifying services used in the digital supply chain preparing and presenting reports using approved methods and tools to monitor digital chain supply services including: compliance and non-compliance remediation demand and inventory levels Key Performance Indicators (KPIs) logistics and deliveries quality control risks security measures and vulnerabilities validating data collection methods and processes verifying quality control and compliance systems.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all the requirements of the elements and performance criteria and includes knowledge of

continuous improvement principles data analysis data collection methods and tools industry standards and policies, procedures and processes for monitoring digital supply chain services Key Performance Indicators (KPIs) methods and tools for monitoring levels of demand, inventory, logistics, quality control, risks, vulnerabilities, compliance and security measures in digital supply chain services preparation and presentation of reports quality control and compliance systems remediation actions for non-compliance stakeholder relationships, products and responsibilities in digital supply chain services types of services used in digital supply chain.

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